Welcome at the FAQ page of quotecap. Here you can find the most asked questions regarding our products:
How long does it take before I receive my product?
We will send the package as soon as possible, however we depend on the mailman. Normally you should receive your product within 2 - 4 working days.
Is there a warranty on my products?
We have a warranty of three months, however if there is something strange happening with your product after the three months please let us know and we will try to find a solution!
Can I pick up the products?
We are still a young clothing brand, so at this moment our products can only be ordered online. However if this changes in the future we will let you know!
How can I return a product?
You have 14 calendar days to return an item from the date you received it. In order to return products, please send an e-mail to firstname.lastname@example.org quoting the order number and return ordered products to our return address (see article 11 Terms and Conditions).
Please state your details in a short letter attached to the return. And please note: the shipping cost of returns / exchanges are sent to quotecap and paid by the customer. The possible return costs from quotecap to customer are paid by quotecap.
After we received the product we will refund the purchase price. Quotecap will refund the money as soon as possible. Normally it takes 2-5 working days.
Do you charge shipping costs?
Within the Netherlands we don't charge any form of shipping costs! But if you buy our products from other countries we ask shipping costs. You will see how much we charge at the check out of your shopping cart.
Today you can only buy our products within Europe. In the future we try to send our products worldwide.
Which methods of payment do you accept?
In our webshop you are able to pay with Paypal, Ideal, American Express, Maestro, MasterCard and Visa.
Is my payment safe?
Our webshop is protected by the highest standards. We use Mollie Payments so you can safely pay online.
If your question is not answered please send us an email at email@example.com and we normally succeed in answering your question within 24 hours.
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