Terms and Conditions
Dankjewel voor het bezoeken van onze webshop. Bij quotecap kun je snapbacks/beanies met verschillende quotes bestellen om anderen weer te inspireren! We zijn op dit moment hard bezig met het ontwikkelen van nieuwe producten. Echter omdat wij een klein team hebben, duurt het allemaal ietwat langer! Hieronder hebben wij onze algemene voorwaarden opgesteld. Aangezien wij tevens klanten buiten Nederland bedienen hebben wij de algemene voorwaarden in het Engels opgesteld.
General information Quotecap B.V.:
In these Terms & Conditions the following terms shall have the meanings set forth below:
- Terms & Conditions: these terms and conditions of sale.
- Order: an order of products through the website.
- Order Confirmation: the e-mail sent by quotecap to you with the acceptance of your order at the moment the products are dispatched.
- Contract: the contract for the purchase of products between you and quotecap.
- You: the customer who enters a contract through the website.
- Website: the website www.quotecap.com or www.quotecap.nl
These Terms & Conditions apply when you purchase products through the webshop or any other sales channels. Please read these Terms & Conditions carefully before placing an order. By confirming that you have read and accepted these Terms & Conditions when you submit an order through the website, you confirm your unconditional acceptance of these Terms & Conditions.
These Terms & Conditions, along with the order and the order confirmation constitute the contract between you and quotecap for the supply of the products. Changes in the contract are only valid if they have expressly been agreed upon in writing (through email).
If you have any questions about these Terms & Conditions, the products, or the order, please contact us by sending an email to email@example.com. Please write the main subject as subject in the mail.
- Product information
Quotecap makes reasonable efforts to ensure that the information about our products on the website/webshop is completely accurate. However, quotecap does not warrant or guarantee that there are no errors in the description and/or pricing of the products. None of the material contained on the website is to be relied upon as a statement or representation in relation to products.
Quotecap makes reasonable efforts to accurately display the properties of products, including the applicable colors. Because the actual color you see may depend on your computer system and settings and the products of quotecap are handmade, quotecap can not guarantee that the delivered product completely matches the products displayed on the website.
Quotecap reserves the right, at any time and without notice, to modify the information about products (including information on prices, description and availability) displayed on the website. However, changes to price, availability or description of products will not affect already submitted and accepted orders.
- Placing orders
By placing an order on the website, you confirm that you are legally capable of entering in to binding contracts and that the information which you provide when you place an order is true, accurate, current and complete.
To place an order, you select the product on the website, your preferred payment option, select your preferred shipping mood and pay for the products. Quotecap cannot accept orders placed in any way other than as detailed above.
By placing an order, you make an offer to us to purchase the products you have selected. Orders are subject to availability and acceptance by quotecap. Quotecap may, at any time and at its sole discretion, refuse to accept your order, including but not limited to the cases where:
- You provided incorrect information;
- The website contains an error relating to the products that you have ordered (for example an error relating to the price or description of the products);
- The products that you have ordered are no longer available through the website;
- Quotecap believes that you are under the age of 18 (not legally allowed to place an order).
Quotecap will not be liable to you or any third party for withdrawing any products from the website, removing or editing any materials or content on the website, refusing to process an order or suspending any transaction after it is being handled.
If quotecap cannot accept or process your order, quotecap will contact you by e-mail as soon as possible. If quotecap cannot accept or process your order because the products are no longer available, or because of an error in the price and/or other information about the products for which the order has been placed, quotecap will notify you by e-mail. In such case quotecap will cancel the order of those products and the amount you have paid for those products is refunded.After placing an order, you receive an automated e-mail confirming receipt of your order. This e-mail contains the relevant details of your order. This e-mail does not yet constitute an acceptance of the order. The order will be accepted and the contract will be concluded only when quotecap dispatches the products. At such time, you will receive an order confirmation informing you that the ordered products have been dispatched. You are able to track your shipment to see the delivery status.
Orders can be cancelled by you at any time before being accepted by quotecap. If you wish to cancel your order please contact us by e-mail to firstname.lastname@example.org, quoting the order number. In case of cancellation, quotecap will refund the costs of the products included in the cancelled order.
Quotecap will not accept cancellations made in any way other than the previous mentioned way above. Once your order has been accepted you may only exercise your right of withdrawal according to the procedure under Paragraph 9 below.
- Unavailable products
Quotecap makes reasonable efforts to ensure that the information about products displayed on the website are always accurate. However, when you place an order certain products may unfortunately be out of stock.
If quotecap is unable to supply you the ordered products within 14 days from the date of your order, quotecap will cancel the order either partially or entirely and refund you the payment for the products in the cancelled order.
Discounts are valid as long stocks last.
Your statutory rights relating to the delivery of faulty products will remain unaffected.
The prices of the products are indicated on the website and are confirmed in the automated e-mail you will receive once you have placed your order. All prices are in Euro. It depends from which country you buy our products if the VAT is included or excluded. Only within the Netherlands the VAT is already included.
Delivery costs may apply to the order as indicated on the website at the time you submit your order. Delivery costs will depend on the order, the place of delivery and your required shipping method.
Quotecap accepts payments by PayPal and Ideal.
Order of products through the website can be delivered throughout Europe.
Within the Netherlands we don't charge any form of shipping costs. But if you buy our products from other countries, we do ask shipping costs. You will see how much we charge at the check out of your shopping cart.
Delivery will be made by PostNL or UPS, in some instances quotecap will supply you with a track & Trace number. The place of delivery will be the delivery address you provided in the order.
Quotecap makes reasonable efforts to deliver the products within the delivery time specified on the website, but quotecap is not able to guarantee this delivery time. It could take between 2 and 5 days before the order is send. Quotecap is not liable for any loss or damage suffered by you through any delays in delivery.
Title to and risk of loss of the products will pass to you on delivery.
Quotecap will send the products to you at the delivery address indicated on your order confirmation. However, documents will only be sent by e-mail to the e-mail address which you provided at the time of making the order. Within that e-mail all the relevant information regarding your order can be found.
If you have received the ordered products and you are not satisfied with any of them or have changed your mind about purchasing them after receiving the order confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund within 14 (fourteen) calendar days of delivery of the products, provided that you return the products to quotecap according to the procedure indicated in paragraph 11. Please note that while the products remain in your possession you are under a duty to ensure that the products are kept safe, secure and in good condition.
Your payment will be refunded as soon as possible and no later than thirty days after receipt by quotecap of the returned products.
Quotecap provides a 3-months warranty on the product. In case a product is faulty, you may exercise your right of warranty by notifying us by e-mail returning the faulty product to quotecap according to the procedure indicated in paragraph 11. If quotecap establishes that the product is indeed faulty, the faulty product will be replaced.
- Return / Exchange
In order to return products, please send an e-mail to email@example.com quoting the order number and return the ordered products to our return address. Please state your details in a short letter attached to the return.
In order to exchange products, please send an e-mail to firstname.lastname@example.org quoting the order number and return the ordered products to our address. Please state your details in a short letter attached to the exchanged product.
Please note: the shipping cost of returns / exchanges are sent to quotecap and paid by the customer. The return costs from quotecap to customer are paid by quotecap.
The product needs to be:
- The product has to be send back completely with the stickers, and all other items.
Don’t forget to add your address to the letter otherwise we will have a hard time sending the product back to you.
Quotecap’s return address is:
* Normally we are able to refund the money, after we have received the product in good condition, within 3 to 5 working days.
Quotecap is not liable for damages resulting from the (improper) use of the products, which includes but is not limited to damages by physical injury.
Quotecap is, expect for the case of intent or gross negligence, in no way liable for any damages resulting from inaccuracy and/or incompleteness and/or wrongfulness of the content of the website, the (incorrect) use of the website and the providing of inaccurate data.
Damages which are in your opinion due to intent or gross negligence of quotecap, shall be reported to quotecap in writing immediately after the occurrence of the damage. Damages which are not reported to quotecap as soon as possible cannot be compensated, unless you can argue convincingly that you were reasonably unable to report the damages sooner.
In case, despite the provisions in this paragraph, at any moment a liability of quotecap arises, this liability is limited to the maximum of the amount of the invoice charged by quotecap.
Every claim to compensation for damages expires one year after the event that has caused the damages.
Nothing in these Terms & Conditions shall affect your statutory rights as a consumer and your rights of warranty (Dutch law).
In the case, you have a complaint or other comment to make please contact quotecap by e-mail to email@example.com at the earliest possibility. Quotecap will reply to any customer complaints within 24 hours.
- Processing of personal data
By placing your order, you agree and understand that quotecap stores, processes and uses for the process of the order the data provided by you when placing the order on the website.
- Intellectual property rights
The quotecap trademark as well as all trademarks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on its products, accessories, website or packaging, whether registered or not, are and remain the exclusive property of quotecap and its affiliated companies. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and or logo, for whatever reason and in whatever medium, without its written, express and prior agreement, is strictly prohibited and can be prosecuted.
- Circumstances beyond the control of quotecap
Quotecap makes reasonable efforts to perform its obligations under these Term & Conditions. However, quotecap cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond its reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission, failure of its supplier(s), failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.
Quotecap will inform you of any such unforeseen event as soon as possible after its occurrence and it will perform its obligations as soon as reasonably possible.
- Resale of products
The products are only distributed through the website and in stores of quotecap authorized resellers. You may not misrepresent yourself as being an authorized reseller or as being qualified to resell the products. Quotecap reserves the right to refuse to accept your order if it suspects that you intend to resell its products.
- Concluding provisions
These Terms & Conditions are governed by the law of the Netherlands with exclusion of the UN Convention on the International Sales of Products.
In case either party fails to enforce any term of these Terms & Conditions, this does not constitute a waiver of such term or in any way affect the right to later enforce such term.
In the event of a dispute arising from these Terms & Conditions, only the court in Amsterdam, the Netherlands is authorized to settle.